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COMMUNITY DIRECTORY
Note: CBC – Castlereagh Borough Council / BCC – Belfast City Council
A
Abandoned Vehicles (BCC) 9027 0656 wastemanagement@belfastcity.gov.uk
AccessNI 9025 9100 accessni@ani.x.gsi.gov.uk
Access to Countryside (CBC) 9049 4637 alanaquinn@castlereagh.gov.uk
(BCC) 9072 6345 ext.6653 parksinfo@belfastcity.gov.uk
Age NI (Age Concern/Help the Aged) 9024 5729 info@ageni.org
Air Quality (BCC) 9027 0428 envhealth@belfastcity.gov.uk
Alcohol Bye-Laws (BCC) 9027 0468 communitysafety@belfastcity.gov.uk
Amusement Permits (CBC) 9049 4651
(BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Anti-Social Behaviour (BCC) 9027 0469 communitysafety@belfastcity.gov.uk
or asb@belfastcity.gov.uk (antisocial behaviour in parks and leisure centres)
Arts Council NI 9038 5200 www.artscouncil-ni.org
Asbestos Advisory Council 9024 3249 asbestos@detni.gov.uk
Asbestos Disposal (BCC) 9027 0656 wastemanagement@belfastcity.gov.uk
Assisted Bin Lift (BCC) 9027 0230 refuse.collection@belfastcity.gov.uk
Avoniel Leisure Centre 9045 1564 avoniel@belfastcity.gov.uk
Avoniel Play Centre 9045 8988 play@belfastcity.gov.uk
B
Ballybeen Activity Centre 9048 3905
Ballyoran Centre 9048 2083
Belfast City Hall 9032 0202 civicbuildings@belfastcity.gov.uk
Belfast Community Housing Association 9046 9966 office@bc-ha.org
Belfast Education & Library Board 9056 4000 info@belb.co.uk
Belfast Metropolitan College
Castlereagh Campus 9079 7144 Central_Admissions@belfastmet.ac.uk
Belfast Regeneration Office, Belfast South & East 9045 6822
Belfast Welcome Centre 9024 6609 (Further info: www.gotobelfast.com)
Benefits
Appeals Service 9055 6800
Benefits Entitlement Advice Service 0800 232 1271
The Benefits Shop (Castlecourt) 9033 6958
Benefit Fraud Hotline 0800 975 6050
Attendance Allowance 9090 6178
Carer’s Allowance 9090 6186
Child Maintenance & Enforcement Division 08456 080022
Compensation Recovery 9054 5833
Debt Management 9052 6091
Disability Living Allowance 9090 6182
Employment & Support Allowance Processing Centre 0845 602 7301
Incapacity Benefit 9033 6000
Industrial Injuries 9033 6000
Pension Service/Pension Credits 0845 601 8821
Social Security Office www.dsdni.gov.uk/ssa/index.thm
General Queries 9025 1411
Income Support 9027 8120
Social Fund 9031 0212
Job Seekers Allowance 9027 8880
BIH Housing Association Ltd 9032 0485 office@bih.org.uk
Black Bins/Blue Bins/Brown Bins/Bin Sales (BCC) 0800 0328100 wastemanagement@belfastcity.gov.uk
Belvoir Activity Centre 9064 2174 Belvoir-ac@castlereagh.gov.uk
Billy Neill Soccer Centre 9048 9634
Births, Deaths & Marriages (CBC) 9049 4520/4521 (Additional Info: www.groni.gov.uk)
(BCC) 9027 0274 registrar@belfastcity.gov.uk
Bottle Banks (BCC) 0800 0328100 wastemanagement@belfastcity.gov.uk
Bowling Greens (CBC) 9049 4636/4632 council@castlereagh.gov.uk
(BCC) 9027 0611 parksinfo@belfastcity.gov.uk
Braniel Community Centre 9040 1444
Building Control (CBC) 9049 4608/4609/4610 buildingcontrol@castlereagh.gov.uk
Building Control General Queries (BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Building Control Technical Helpline 9027 0432
Building Control Out of Hours Emergencies 9027 0622
Building Regulations (CBC) 9049 4608/4609/4610
(BCC) 9027 0432 buildingcontrol@belfastcity.gov.uk
Bulky Household Waste (CBC) 9049 4603/4600/4602 recycle@castlereagh.gov.uk
(BCC) 9027 0230 refuse.collection@belfastcity.gov.uk
C
Carers UK 9043 9843 info@carersuk.org
Castlereagh Borough Council: Administration 028 9049 4500 council@castlereagh.gov.uk
Castlereagh Community Centre 028 9040 1444
Castlereagh Hills Golf Club 028 9044 8477
Cemeteries (CBC) 028 9049 4636
Cemeteries Dundonald (BCC) 9048 0193 cemeteries@belfastcity.gov.uk
Cemeteries Roselawn 9044 8288
Child Support Agency 0845 713 9896 belfast-customer-helpline@dwp.gsi.gov.uk
City East Business Centre 9094 2010 info@eastbelfast.org
Civic & Ceremonial (CBC) 9049 4520/4521
Community Relations (CBC) 9049 4672 laurendumm@castlereagh.gov.uk
(BCC) 9027 0663 communitysafety@belfastcity.gov.uk
Community Safety Wardens (BCC) 9027 0469 cswardens@belfastcity.gov.uk
Community Services (CBC) 9049 4550
(BCC) 9027 0505 development@belfastcity.gov.uk
Community Sports (CBC) 9049 4582 kathycrawford@castlereagh.gov.uk
Complaints (CBC) 9049 4500
(BCC) 9027 0270 complaints@belfastcity.gov.uk
Concessionary Travel 0845 600 0049 transport.policy@drdni.gov.uk
Consumer Protection (CBC) 9049 4644 environmentalhealth@castlereagh.gov.uk
Consumer Advice Centre (BCC) 9032 8260 consumeradvice@belfastcity.gov.uk
Consumer Council for NI 9067 2488 info@consumercouncil.org.uk
Consumer Safety (BCC) 9027 0428 safety@belfastcity.gov.uk
Contaminated Land (BCC) 9027 0428 envhealth@belfastcity.gov.uk
Culture & Arts (CBC) 9049 4566 arts@castlereagh.gov.uk
(BCC) 9027 0461 cultureandartsadmin@belfastcity.gov.uk
Cregagh Community Centre 9040 1444
Crimestoppers 0800 555111
D
Dangerous Buildings (CBC) 028 9049 4608 buildingcontrol@castlereagh.gov.uk
(BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Dead Animal Removal (BCC) 9027 0230 street.cleansing@belfastcity.gov.uk
District Policing Partnership (CBC) 9049 4546 dpp@castlereagh.gov.uk
(BCC) 9027 0556 dpp@belfastcity.gov.uk
Dog Fouling /Lost/Dangerous/Wardens (CBC) 9049 4653/4652/4651 environmentalhealth@castlereagh.gov.uk
Dog Warden (BCC) 9027 0431 dogwardens@belfastcity.gov.uk
Dog Licensing (CBC) 4650/4640/4654/4649 environmentalhealth@castlereagh.gov.uk
(BCC) 9027 0431 dogwardens@belfastcity.gov.uk
Door-to-Door Transport 0845 9800 800 door2door@drdni.gov.uk
Downshire Hall 9040 1444
Driver & Vehicle Agency dvani.gov.uk
Driver Licensing Enquiries 0845 402 4000
Vehicle Licensing Enquiries 0845 402 4000
MOT Booking Line 0845 247 2471
Driving Test Booking Line 0845 247 2472
DVA Test Centre, Belfast 9068 1831
DVA Test Centre, N’ards 9181 3064
Dundonald International Ice Bowl 9080 9100 www.theicebowl.com/home.asp
Dungoyne Community Centre 9048 7300
E
East Belfast Citizens Advice Bureau 9022 3747 eastbelfastcab@citizensadvice.co.uk
East Belfast Community Development Agency 9045 1512 info@ebcda.org
East Belfast Enterprise 9045 5450 info@eastbelfast.org
East Belfast Independent Advice Centre 9096 3003 info@adviceni.net
East Belfast Mission 9073 8211 info@ebm.org.uk
East Belfast Neighbourhood Office 9045 1137 development@belfastcity.gov.uk
East Belfast Partnership 9045 1900 info@eastbelfast.com
Economic Development (CBC) 9049 4516 colinmccabrey@castlereagh.gov.uk
Business Advice (BCC) 9027 0229
Business Programmes 9027 0482
Electoral Office HQ 90257693 info@eoni.org.uk
Energy Savings Trust 0800 512012 noel.williams@eft.org.uk
Engage with Age 9064 9649 info@engagewithage.org.uk
Entertainment Licensing (CBC) 9049 4651
(BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Environment
Built Heritage 9054 3095
Environmental Protection 0845 302 0008
Drinking Water Inspectorate 9056 9282
Environmental Crime Report Line 9056 9453
Industrial Pollution 9056 9296
Water Management Unit 9262 3100
Water Pollution Hotline 0800 807 06
Natural Heritage 0845 302 0008
Environmental Health (CBC) 9049 4640 environmentalhealth@castlereagh.gov.uk
(BCC) 9027 0428 envhealth@belfastcity.gov.uk
EU Peace III Programme (BCC) 9032 0202 goodrelations@belfastcity.gov.uk
F
Flooding Incident Line 0300 2000 100
Fly Poster Removal (BCC) 9027 0230 street.cleansing@belfastcity.gov.uk
Fly Tipping (CBC) 9049 4629
(BCC) 9027 0230 street.cleansing@belfastcity.gov.uk
Food Safety (CBC) 9049 4643/4644
(BCC) 9027 0428 envhealth@belfastcity.gov.uk
Freedom of Information (CBC) 9049 4506 foi@castlereagh.gov.uk
(BCC) 9027 0639 records@belfastcity.gov.uk
Function Suite Bookings (CBC) 9049 4509
G
Get Home Safe Campaign (BCC) 9027 0469 communitysafety@belfastcity.gov.uk
Graffiti (BCC) 9027 0230 street.cleansing@belfastcity.gov.uk
Grave Enquiries (CBC) 9049 4636/4632/4637
(BCC) 9027 0296
Grounds Maintenance (CBC) 9049 4633/4632/4636
H
Hanwood Centre, Tullycarnet 9041 1970
Health Advice for Non-EU Residents 9052 2890
Health & Safety (CBC) 9049 4642 www.castlereagh.gov.uk/HSatWork.asp
(BCC) 9027 0428 safety@belfastcity.gov.uk
Health & Safety Executive NI 9024 3249 www.hseni.gov.uk
Henry Jones Memorial Playing Fields 9079 6711
Housing Rights Service 9024 5640 hrs@housingrights.org.uk
Human Resources (CBC) 9049 4676
(BCC) 9027 0640 jobs@belfastcity.gov.uk
Hydebank Playing Fields 9064 9647
I
Identity & Passport Service 0870 521 0410
Infectious Disease (BCC) 9027 0468 envhealth@belfastcity.gov.uk
Inverary Community Centre 9047 1456 development@belfastcity.gov.uk
InvestNI 9023 9090 eo@investni.com
J
Jobs/Vacancies (CBC) https://castlereagh.erecruit.co.uk/erecruit/company/jobs.do
(BCC) jobs@belfastcity.gov.uk
Job Centre Holywood Road: 9052 8900 www.jobcentreonline.com
K
Kerbside Boxes (BCC) 9084 8494 info@brysonrecycling.co.uk
Knocknagoney Community Centre 9076 1432 development@belfastcity.gov.uk
L
Labour Relations Agency 9032 1442 info@lra.org.uk
Lagan Valley Regional Park 9049 1922 www.laganvalley.co.uk
Land & Property Services 9025 0700
Belfast Rating 9025 0700 Belfast.valuation@lpsni.gov.uk
Litter Enforcement (BCC) 9027 0230 street.cleansing@belfastcity.gov.uk
Loop River Play Centre 9045 3289 play@belfastcity.gov.uk
Lough Moss Centre 9081 4884
N
Neighbourhood Renewal Programme (BCC) 9027 0441 snap@belfastcity.gov.uk
Neighbourhood Watch Scheme (BCC) 9027 0469 communitysafety@belfastcity.gov.uk
Northern Ireland Electricity 9066 1100 info@nie.co.uk
Bill Enquiries 08457 455455
Faults/Supply Enquiries 08457 643643
Northern Ireland Environment Agency 0845 302 0008 nieainfo@doeni.gov.uk
Northern Ireland Housing Executive
General Queries 08448 920900
NIHE Reporting Repairs 08448 920901
Housing Benefit 08448 920902
Head Office 90245 0588
Noise Pollution (CBC) 9049 4647/4646 environmentalhealth@castlereagh.gov.uk
(BCC) 9027 0428 & Out of Hours – 9037 3006 envhealth@belfastcity.gov.uk
Northern Ireland Water
Waterline 08457 440088 waterline@niwater.com
Billing Enquiries 08458 770 030 customer.billing@niwater.com
Leakline 0800 028 2011
Flooding Incident Hotline 0300 2000 100
O
OFREG Enquiries
Electricity 9031 1575
Gas 9031 1575
Older People Services (BCC) 9032 0202 et.3607
P
Parks (CBC) 9049 4637
(BCC) 9032 0202 parksinfo@belfastcity.gov.uk
Pest Control Enquiries (CBC) 9049 4648 environmentalhealth@castlereagh.gov.uk
(BCC) 9027 0431 envhealth@belfastcity.gov.uk
Petroleum Licensing (BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Pitches & Playing Fields (CBC) 9049 4636/4632
(BCC) 9027 0611
Planning Service
General Queries 9151 3101 planning.service.hq@doeni.gov.uk
Specific Enquiries Belfast.planning@doeni.gov.uk
Land & Property Services 9025 1859
Building Regulations Unit 9051 2704
Planning Appeals Commission 9024 4710
Planning Schedules (CBC) 9049 4635
Playgrounds (CBC) 9049 4624
(BCC) 9032 0202
Pollution Control (CBC) 9049 4647/4646 environmentalhealth@castlereagh.gov.uk
(BCC) 9027 0428 envhealth@belfastcity.gov.uk
Protection of Children and Vulnerable Adults (POCVA) 9052 2559
PSNI 0845 600 8000
Public Health & Housing (BCC) 9027 0428 envhealth@belfastcity.gov.uk
R
Recycling (CBC) 9049 4629/4627/4623 www.castlereagh.gov.uk/fwaste.asp
(BCC) 0800 0328100 wastemanagement@belfastcity.gov.uk
Refuse Collection (CBC) 9049 4603/4600/4602
(BCC) 9027 0230 refuse.collection@belfastcity.gov.uk
Regeneration (BCC) 9091 8702 or 90270223 development@belfastcity.gov.uk
Registrar (CBC) 9049 4520/4521 www.groni.gov.uk
(BCC) 9027 0274 registrar@belfastcity.gov.uk
Rivers Agency 0845 3044 505 rivers.registry@dardni.gov.uk
Flooding Emergencies - Greater Belfast 9260 6100
Roads Service
Eastern Division Office 9025 3000 roads.eastern@drdni.gov.uk
After Hours 9025 3000
Street Lighting Faults 9025 3050
Castlereagh Office 9025 3207
Parking Enforcement/Penalty Charge Notices 0845 300 0613
Roads Flooding/Blocked Gullies etc. 9025 3000
Robinson Centre 028 9070 3948
S
Safety & Environmental Advice for Business (BCC) 9031 9605 advicecentre@belfastcity.gov.uk
Samaritans 906 64422 jo@samaritans.org
Smoking Legislation (BCC) 9027 0428 smokefree@belfastcity.gov.uk
Smoky Vehicle Hotline (BCC) 9027 0428 airquality@belfastcity.gov.uk
South Eastern Education & Library Board 9056 6200 info@seelb.org.uk
Special Collections (CBC) 9049 4603/4600/4602
Sports Development (CBC) 9049 4568 sports@castlereagh.gov.uk
(BCC) 9027 0342 leisure@belfastcity.gov.uk
Street Cleansing (CBC) 9049 4636/4632/4637 www.castlereagh.gov.uk/fwaste.asp
(BCC) 9027 0230 street.cleansing@belfastcity.gov.uk
Street Naming & Postal Numbering (CBC) 9049 4608
(BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Street Trading Licensing (CBC) 9049 4651
(BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Substance Abuse
Forum for Action on Substance Abuse (FASA) 9080 3040 www.fasaonline.org
Re-Solv 07505 000024 www.re-solv.org
Alcoholics Anonymous 9043 4848 www.alcoholics-anonymous.org.uk
Sunday Trading (BCC) 9027 0650 buildingcontrol@belfastcity.gov.uk
Support for Sport (BCC) 9027 0515 supportforsport@belfastcity.gov.uk
T
Tax Credit Office 0845 300 3900
Tenders (CBC) procurement@castlereagh.gov.uk
(BCC) 9027 0269 procurement@belfastcity.gov.uk
Tourism (CBC) 9049 4564/4553
(BCC) 9024 6609 tourism@belfastcity.gov.uk
Traffic Hotline 0845 712 3321
Trade Waste (CBC) 9049 4629 www.castlereagh.gov.uk/fwaste.asp
Trading Standards Service 9025 3900 tss@detini.gov.uk
Trees (BCC) 9023 0202 ext.3433 parksinfo@belfastcity.gov.uk
Tri-Cycle Scheme (CBC) 9049 4629 www.castlereagh.gov.uk/fwaste.asp
Tullycarnet Resource Centre 9048 1816
TV Licensing 0844 800 6726 www.tvlicensing.co.uk
U
Ulster-Scots Agency 9023 1113 www.ulsterscotsagency.com
UK Immigration Service 0870 606 7766 www.ukba.homeoffice.gov.uk
V
Victim Support 0845 3030 900 www.victimsupport.org.uk
W
Warm Homes Scheme 0800 988 0559 www.uk-energy-saving.com/warm_homes_scheme.html
Waste Education/Awareness (CBC) 9049 4629/4627/4623
(BCC) 0800 0328100
Waste Minimisation (CBC) 9049 4629/4627/4623
Women’s Aid 0800 917 1414 www.womensaid.org.uk
World Trade Centre (WTC) Belfast 9050 0518 economicdevelopment@belfastcity.gov.uk
Y
Youth Forum (BCC) 9050 0521 youth@belfastcity.gov.uk